Faqs

Wright Artistry: Frequently Asked Questions

💄 Product & Shade Matching

How do I know which shade is right for me? We want you to love your look! We highly recommend browsing the high-definition swatches available on each product page. If you’re still torn between two shades, feel free to send us a message—we love playing virtual beauty consultant!

Why can’t I return my makeup or primer? Because we care about your safety! To guarantee that every product arriving at your door is 100% fresh and sanitary, we cannot accept returns once a product has left our facility.

Are your products high quality? Absolutely. We stand by the craftsmanship of every item in our collection. We source premium ingredients and materials to ensure Wright Artistry remains a staple in your beauty kit.

📦 Shipping & Orders

My order arrived damaged. What should I do? Oh no! We’re so sorry to hear that. Please snap a quick photo of the damaged item and the packaging and email it to us within 24 hours of delivery. We’ll get to work on a solution for you right away.

Can I exchange my item for a different one? Currently, we do not offer exchanges. Since we can’t take products back once they've been shipped, we suggest double-checking your cart to ensure everything is "The Wright Fit" before checking out.

What happens if I have an allergic reaction? While rare, we take skin sensitivities seriously. Please discontinue use immediately and contact us within 24 hours so we can document the issue and provide you with store credit to find a formula better suited for your skin.

🗓️ Services & Bookings

Can I get a refund for a service I booked? All services booked through our website are non-refundable. When you book, that time is reserved exclusively for you! If you have an emergency, please contact us as soon as possible to discuss your options.

How does Store Credit work? If we issue a refund for a damaged item or a rare reaction, you’ll receive a digital code for the amount paid. You can use this code just like cash on our website for any future products or services. It’s our way of making sure you still get the artistry experience you deserve!

✉️ Contacting Us

How quickly do I need to report an issue? To help us serve you best, please reach out within 24 hours of receiving your parcel or experiencing an issue. This ensures we can resolve the matter while the details are fresh!